As soon as you press the button, the request goes to the manager: dates, car, delivery point and your contact. If anything needs clarifying (a child seat, an early arrival), write it in the “Comment” field. No prepayment is needed at this step.

The manager messages you on WhatsApp or Telegram (or calls, if you asked for a call) and confirms the car for your dates, the final price and the delivery time. You can also change the model, add options or agree a non-standard delivery point.

At the agreed time the car is brought to HKT airport, your hotel, villa or anywhere on Phuket; airport delivery is free. The car arrives clean and fuelled. At the handover you need your passport and driving licence.

• What documents to bring
• Arrival and airport meeting

Before the keys are handed over, the car is inspected with you, existing scratches are photographed and noted in the report, so neither side has claims later. The rental contract in Russian or English sets out the price, insurance, excess and permitted area. The deposit is paid in cash or by card; with full insurance, available on rentals of 7 days or more, no deposit is needed.

• Terms: deposit, insurance, excess

During the rental, support is available 24/7 on WhatsApp and Telegram: help with routes, parking rules and refuelling. After an accident or breakdown, message or call straight away, and the manager will explain what to do and, if the breakdown is not your fault, arrange a replacement. Extensions are arranged by message.

• Thai road rules
• What to do after an accident

On the return date you hand the car back at a convenient point: where you collected it or elsewhere on the island, including the airport before your flight. It is inspected together, the fuel level checked and a return report signed. If everything is in order, the deposit is returned straight away, and any card hold is released.